Frequently Asked Questions

BD Software Shop provides PC software, printer resetter tools, printer drivers and related computer and printer solutions. You can browse everything in the Shop.

Use the Contact Us page for phone, email and the other support options listed there. Please include your product or order details so we can help you faster.

Yes. Send your request through the Request Software page with the software name and, if possible, the version you need.

No. There is no subscription. Some items are free to download and others are paid products, and the price is shown on each product page.

The PC Software section lists the computer software and utility tools published on the store. You can also see everything together in the Shop.

Support depends on the individual software or driver. Please check the compatibility information in the product description before you buy.

Most products install using the normal setup steps supplied with the download. If you get stuck, look for a guide on our Blog or contact support with your system details.

A printer resetter is a software tool used for certain printer maintenance and reset related functions, depending on the supported printer model.

The supported models are named in each product description. Please check the model before you buy in the Printer Resetter section.

No. Each tool works only with the printer models named in its product description, so please confirm your exact model first.

Yes. The store provides printer driver software for supported printer models. See the Printer Driver section.

Open the Printer Driver section, select the product that matches your printer model, then follow the download steps shown for that product.

That depends on the printer model and the driver version. The features included are described in the product description, so please read it before downloading.

Download the latest version published for your printer model, then install it using the steps supplied with the file.

Yes. Contact support with your printer model and operating system details so the appropriate assistance can be provided.

Choose your product in the Shop, add it to the cart and complete the checkout steps. After the order is completed you can access the product from My Account or from the instructions provided after purchase.

The payment options that are currently active are shown on the checkout page. If a payment does not go through, contact support with your order details.

According to our Refund Policy, a refund does not apply when the wrong version or an unsuitable product is downloaded by mistake. Please confirm your printer model, system version and product details before purchase, and contact support first if you are not sure which version you need.

Our Refund Policy covers products that do not work correctly, for example an installation failure or an incompatibility. You will be asked for your order number, the product name and your system information so the problem can be checked.

Follow the download instructions provided after your purchase. If you cannot access the file, contact support with your order details.

The files published on the store are prepared and checked before they are made available. If anything looks wrong with a file you downloaded, report it through the Software Complaint page.

Send your order number and the product name through the Software Complaint page or the Contact Us page and we will check the link for you.

Use the Software Complaint page, or contact support with your product and order information and a short description of the problem.

Send the product name, your operating system version and the exact error message you see. That information lets support identify the cause much faster.

We reply as soon as our support team is available. Sending complete order and product details with your first message helps us respond faster.

Remote assistance may be available for supported software installation, driver setup and printer related issues, using tools such as AnyDesk or UltraViewer.

Contact us through the Contact Us page and describe the problem. If remote assistance suits your case, the team will explain the next steps.