Refund Policy

If a driver or software downloaded from our website does not work correctly, we undertake to refund your money. There are, however, some conditions that we want you to know in advance, and they are set out below.

If, after using software or a driver downloaded from our website, you find that it is not working correctly, we will refund your money. This includes situations such as:

In such a case you must provide us with the correct information and the data we need in order to test the software or driver.

Please note that if you download the wrong driver or software — for example the wrong version for your system, or software that is not suitable for your operating system — our refund policy will not apply. Before downloading, please confirm your system configuration and the correct version of the software.

If your machine has a hardware or software related problem and, because of that, the downloaded software or driver does not work correctly, our refund policy will not apply. Our website supplies software and drivers only, and how they perform depends on the condition of your device.

To request a refund, contact our customer support team and send a detailed description of the problem together with the information we need, such as:

You can send this through the Contact Us page or the Software Complaint page.

Once we have verified the problem, we will begin the refund process. Our aim is to give you the best possible service, so please do not hesitate to contact us with any problem or question.

For help with an order or a refund request, reach us at: